FAQ – Frequently Asked Questions and Concerns
We are happy to answer your questions by phone or email. We have compiled this FAQ to provide you with quick answers to common questions, even outside our business hours.
For answers to other questions, please contact us at (+49) 69 76 75 77 80 or email@example.com at any time.
We look forward to hearing from you!
1. Does WINHELLER advise private individuals?
Yes, our focus here is on private individuals with complex asset management. We advise wealthy persons in the areas of inheritance, wealth, foundations, entrepreneurship and taxation of cryptocurrency.
2. I need assistance now. Can I speak with an advisor (lawyer, tax advisor) immediately?
Despite the generally high level of activity in our firm, we try to help out our clients quickly and without stress. We are usually able to offer new clients an appointment within 3–5 business days. In particularly urgent cases, we can arrange to see you sooner. If you would like to be advised, please speak to our team of assistants as soon as possible.
3. Do consultations take place only at your main office in Frankfurt/Main?
Depending on the applicable legal field, we may advise you in our offices in Berlin, Hamburg, Karlsruhe, or Munich. Advising over the phone or through video conferencing is independent of location. In certain cases we are also able to make house calls.
4. I would like a consultation, but wish to remain anonymous. Is that possible?
Unfortunately not. For tax purposes, we need to know the concrete identity of the beneficiary of our services. As a legal and tax firm, we are also subject to the laws and regulations regarding money laundering, and these require us to know who we are advising. Thirdly, it is important that we are able to avoid conflicts of interest, which is only possible when we know the identities of our clients. You need not worry: we are legally obligated to maintain client confidentiality, and revealing the identities of our clients without authorization is punishable by law. We are your loyal and confidential advisors!
5. How long is an initial consultation and how much does it cost?
You should plan about an hour for the first appointment. The exact length can of course vary depending on the subject of your inquiry. Billing may be calculated on an hourly basis (precise to the minute—no rounding to the nearest quarter hour, etc.) or as a flat fee. For our advisors’ hourly rates, please contact our team of assistants.
6. How does WINHELLER calculate fees?
After the initial consultation we generally bill according to our hourly rates. In many cases, we can also offer our clients a flat fee for our services. Please note that we will need detailed information about the case in order to determine a flat fee. It may be necessary to set an initial appointment first to discuss the exact nature of your requirements and determine which services will be provided and covered in the flat fee. Further information can be also obtained here.
7. Can I speak with an advisor on the phone for free before my first appointment?
Sometimes this kind of preliminary interview is necessary in order to determine which of our advisors is best suited for your needs. However, in most cases, our trained team of assistants can immediately select the best advisor for you and create an appointment. Our assistants will be happy to discuss the next steps with you.
8. I had to cancel an appointment. Will I be charged?
We realize that other things sometimes get in the way of appointments. If you will not be able to make an appointment, please let us know in advance. Cancellations made at least 24 hours before the appointment time will not be charged.
9. I have legal protection insurance. Will my insurance cover your fees?
Most of our services are billed directly through the client and not through insurance companies. This is due to the fact that the services we offer tend to be focused in areas that legal protection insurance does not cover. When coverage applies, it is usually limited to the statutory fees, and may not cover our rates. However, please do not hesitate to inform us if you or your firm are insured. We will gladly discuss the extent of your coverage during consultation or during the course of our work for you.
10. We are a nonprofit organization. What are your criteria for pro bono advising?
WINHELLER believes in social responsibility and the promotion of the pro bono mentality. With this view, we focus our pro bono work on advising nonprofit organizations. Due to our limited capacity, we are unable to advise private clients and firms pro bono. You can find more information on our page Pro Bono Responsibility.
11. What documents do you need from me before the initial consultation?
This depends entirely on your situation. Our team of assistants will contact you in advance with a list of the documents your advisor will need for a successful consultation. You are of course welcome to send us any relevant documentation regardless.
12. Do you support encrypted communication?
Yes, for this we use the long-standing provider WebAkte.
13. Does your firm donate to charitable causes?
We support various social projects. More information is available on this page.
14. How do you support students?
We are active in areas of accountancy and law that may be interesting for many university students. We frequently receive communications from students of business, economics, law, social science, and computing requesting that we review theses and dissertations, or asking for interviews to use as part of the research. We would love to be able to agree to all of these, as we believe in doing our part to support the next generation, but unfortunately our time is limited. Instead, we incorporate students long-term into our day-to-day operations, and consistently employ legal interns and research assistants from varying degree programs. At WINHELLER, you will not only have the opportunity to be directly involved in our legal and tax work, you will become a full-fledged member of our team and receive both the necessary mentoring and an exciting look into the practice you are helping carry forward. Interested? Take a look at our Careers page.
Still have questions? Please contact us at (+49)69 76 75 77 80 or firstname.lastname@example.org. Thank you!